William
Eriksson
Hospitality Systems · Finance · Business Analytics
A collection of work from my professional and academic experience, showcasing hospitality systems, finance, and business analytics projects through clear problems, defined roles, tools, process, visuals, and measurable impact.
Projects That Prove the Point
A mix of projects I've worked on through internships and on my own. Click any one to see what I built and why.
Résumé & Experience
A look at where I've worked and what I've done along the way.
- Support PMS, POS, access control, and lodging technology systems across resort operations.
- Troubleshoot system, interface, and vendor-related issues alongside IT teams and third-party partners.
- Assist with upgrades, patches, implementations, and UAT activities to improve system reliability and standardization.
- Maintain documentation, reporting, user access, and configuration standards for hotel technology platforms.
- Execute UAT for financial systems in agile sprint environments, validating revenue-related data and reporting accuracy.
- Identify workflow inefficiencies and control gaps to improve reporting consistency across business units.
- Analyze financial and system data to resolve discrepancies and support operational decision-making.
- Create training materials, documentation, and release communications for new financial system enhancements.
- Developed a 50+ slide executive strategy report covering 20+ entertainment properties using financial and operational data.
- Produced business intelligence summaries on hospitality and entertainment trends to support strategic planning.
- Redesigned internal trackers and workflows to improve reporting efficiency and cross-functional coordination.
- Coordinated deliverables across legal, strategy, creative, and operations teams on multiple active projects.
- Supported ongoing financial plan updates and portfolio documentation for 12+ clients per month.
- Reviewed and reconciled client data to identify discrepancies and support corrective adjustments.
- Prepared summary reports and tracked performance metrics to assist advisors with investment analysis.
- Communicated with clients and advisors in a professional, confidential, and compliance-driven environment.
- NCAA Qualifying Standard swimmer and USA Swimming U.S. Open Qualifier.
- Top 8 Conference Finalist while competing in championship-level events.
- Balanced 20+ hours/week of training, travel, and competition alongside academics and internships.
What Leaders Say
Written by managers who worked with me directly.
William completed an internship with Herschend Family Entertainment over the past summer. In this capacity, William carried out a wide range of duties, focused on our hospitality group, as well as several initiatives related to business intelligence enterprise wide. Some of his major projects included analysis of business initiatives within our hospitality division, ranging from research and benchmarking, through detailed financial analysis. These initiatives created the foundation for business decisions, related to capital with an impact on operations. William was also critical in creating a business intelligence database that initiatives by other similar properties and industry activations that supported strategic planning. He exhibited strong traits including critical thinking, self-motivation, and high engagement. He leveraged his finance background and his strategic thinking skills for the different assignments successfully.
I had the pleasure of overseeing William Eriksson during his summer internship at Northwestern Mutual, where he quickly stood out as a hardworking and adaptable individual. Although William joined the program later than our cohort of summer interns, he didn't miss a beat. He adapted swiftly, learning how to jump in and hit the ground running. William demonstrated a remarkable ability to learn on the fly, adjusting his marketing strategies and fine-tuning his communication with clients and potential clients to successfully set meetings and build relationships. His strong work ethic and dedication were evident as he balanced the complex demands of financial planning and client onboarding, all while continuing his commitments as a collegiate swimmer.
Beyond the Resume
I grew up in Naples, Florida and spent 16 years as a competitive swimmer, including four years on the Florida Southern Mocs. Swimming was a huge part of my life and honestly shaped how I approach everything: showing up, putting in the work, and staying focused even when things get tough.
Outside of work I love to travel and try new things, new places, new food, new experiences. Staying curious outside the office makes you better at your job too. At work, I enjoy digging into data, figuring out what it actually means, and presenting it in a way that makes sense to everyone in the room.
My background is in finance and analytics, with real experience in the entertainment world, but I'm the kind of person who adapts quickly and genuinely enjoys learning how a new industry works.
Contact Information
Easy access for recruiters, managers, and collaborators reviewing my work.
Hospitality systems, finance, and business analytics professional currently focused on hotel technology, process improvement, documentation, and operational systems support at Callaway Resort & Gardens.